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Many individuals are confused when they are sued by a company that they have never heard of such as Portfolio Recovery also known as Portfolio Recovery Associates (PRA). The reason for this is that Portfolio Recovery is one of one of the largest debt buyers in the United States, meaning that Portfolio Recovery will purchase debt from a large creditor such as Synchrony Bank or Citibank and then will sue you to recover, so it’s actually highly likely that this is the first time you’ve heard of Portfolio Recovery. In each situation, it’s vitally important to know your rights as an individual.

We review many lawsuit cases each year where Portfolio Recovery Associates will sue an individual for unpaid debt. Actually, based on our internal data, Portfolio Recovery Associates is one of the most litigious of the creditors out there, and that is the reason we are writing this article to provide insights as to who Portfolio Recovery Associates is and provide insight if you have been sued or if you just received a letter that Portfolio Recovery Associates is now handling your debt.

Many creditors will set a limit as to how much they will sue for, but Portfolio Recovery does not seem to set as high of limits In fact, we have seen Portfolio Recovery sue for only a few hundred dollars. As such, it’s important to understand how this firm works, so that you can be prepared.

We would also love to answer any questions you may have on how to work with Portfolio Recovery or talk to you about how we may be able settle for less than owed or direct you to do so, so feel free to write me (Ben) with any questions or setup time with me for a quick call.

Who is Portfolio Recovery?

As stated above, you may have received a collection letter and are asking yourself, “Who is Portfolio Recovery?”  

Portfolio Recovery (PRA Group) is a publicly traded acquirer for non performing debt. According to an FTC report, PRA was among the top five debt buyers in the United States. Portfolio is somewhat unique in their approach as they do also purchase student loan and medical debt.

As such, if Portfolio Recovery believes you have the means to pay but are holding back, the company may not settle with you for sometime. There may be an exception to this rule, especially if close to the statute of limitations in your state, but this is something to note.

Unlike other larger debt buyers, Portfolio Recovery appears to have its own collection unit in house, so it purchases debt and also services that debt. The company is in the habit of settling debt for less than owed, but Portfolio does appear to use more sophisticated techniques to determine at what percentage the company will settle for.

Why does some Portfolio Recovery litigate for some debt while attempts to service others? Our hypothesis is that Portfolio Recovery has a multi pronged strategy when deciding whether to sue:

  1. Are you in a state that allows wage garnishment, liens and levies (i.e. are they going to be able to enforce a judgement against you if they win a judgement)?
  2. Are you able to make a payment to Portfolio Recovery, but are unwilling to do so (i.e. there are payment propensity scoring systems that will state that person x has a higher percentage to pay than percentage y)?
  3. What is the cost / benefit analysis of the lawsuit (i.e likelihood of a win (do they have good data to validate the debt), how much debt is owed, unrecoverable court costs if they lose)
  4. Is it near the statute of limitation? How old is the debt?

We also can use this information to navigate our own negotiation strategy, so feel free to comment below or write me to speak with me (Ben) directly if you have questions.

Portfolio Recovery Individual At Computer

I’ve been sued by Portfolio Recovery. What do I do?

The first thing I tell folks when they’ve been sued by Portfolio Recovery or by any creditor is that this happens often and that we will get through this together. As Portfolio Recovery is one of the more litigious creditors that we come across, we also know that they will work with you, especially if you’ve experience extreme hardship.

A debt collection lawsuit generally begins when the creditor or law firm representing the creditor files a complaint with the state civil court and lists you as the defendant. The complaint provides the reason why the creditor is suing you and what the creditors want to obtain in payment. Oftentimes this includes the money you owe plus interest, potentially late fees, the attorney fees and any court costs.

The attorney representing the creditor or the creditor themselves will often notify you of the lawsuit by serving you papers, which means that a copy of the complaint and court summons is delivered to you.

If you do not respond, the creditor or law firm will request a default judgement. With a default judgment, the creditor may do the following based on the state that you live:

  • Attempt to freeze money in your bank account
  • Put a lien on your property that you own
  • Garnish your wages

This is why it’s important to respond to the summons as many creditors (including Portfolio Recovery) will work with debt settlement firms and consumers when suits have been filed.

When this happens you will want to gather as much information on the debt as possible. Oftentimes, as with Portfolio Recovery, the entity suing you is not the original creditor as we stated earlier.

Review your own records and determine:

  • Whether you received a validation letter.
  • Whether the amount Portfolio Recovery states you owe is accurate and whether you owe the debt
  • Whether the debt is past the statute of limitation for your state. Don’t know your state’s statute of limitations? Feel free to reach out to me or search for that using your search engine.

There are other options you can do when Portfolio Recovery sues you, in addition to responding to the lawsuit.

Handling the Portfolio Recovery lawsuit:

The first thing to do when you get sued by Portfolio Recovery is to determine whether or not you owe the debt. I know this sounds trivial, but it may take some time to do so, especially if the debt is old.

If you owe the debt:

When you owe the debt, there are three main avenues that you can take: 1) Speak with a Debt Settlement Firm 2) Consult a Debt Collection Attorney 3) Attempt to resolve the debt yourself. Oftentimes, we would work with the creditor to:

  • See whether a payment plan can be arranged that is affordable with your budget.
  • Negotiate for less debt than originally owed. If this is plausible, make sure that you have the settlement offer in writing.

If you do not and cannot have money to pay the debt, this is also a good use case to speak with Portfolio Recovery, and I can help with that conversation. If you need to buy time to get the money together to attempt to settle, you can also file the reply to the case. Rest assured that we have had a great success in this area or we can point you in the right direction if we are unable to help.  

If you don’t owe the debt:

  • If you have adequate information showing that this is not your debt, you may want to fight it. This is essentially telling the creditor to, “Prove that I owe the debt”. The burden of proof lies on Portfolio Recovery, and if you do not owe the debt, then this may not be a difficult case.
  • The contract that you signed was illegal or that you signed it based on false information. This may be rate, and you may want to see outside assistance to determine if this your case.

In this case, you may want to have a free consult to speak with a reputable debt collection attorney about your options. If you do not know a reputable debt collection attorney, you cannot afford one, or if you want to represent yourself, please feel free to write me directly for more information.

A couple things to note:

  • If you are able to negotiate a settlement with the debt collection lawyer, get everything in writing. Many creditors will have you sign something that states that if you do not follow through with the payments that a judgement will be forthcoming, so that is important to note.
  • Once the debt has started to go through the process a lawsuit has been filed, so there is an outstanding case against you. The discount will generally be lower than attempting to settle the debt before the case has been filed. It will be unlikely to get a higher discount.
Portfolio Recovery Reaching Settlement

Portfolio Recovery Common Questions:

If Portfolio Recovery is able to obtain a judgment, will they be able to garnish my wages?

This is situational from state to state. We wrote an article specifically highlighting information on garnishment and state statutes when debt collectors sue.

Portfolio Recovery already received a judgment against me. What can I do?

There are many times where Portfolio Recovery will be able to obtain a judgment without your knowledge. Say for example that you were not able to receive the court summons. The creditor in this case may ask the judge to have a judgment passed to them regardless of whether you received the summons or not.

In this case, it may be more difficult to negotiate with Portfolio Recovery, but that is dependent on such things as whether your state allows wage garnishment or whether there are opportunities for levies or liens against an asset. It may also depend on how likely Portfolio believes it can collect money from you.

What can I do to resolve debt with Portfolio Recovery if I haven’t been sued?

Portfolio Recovery is in the habit of settling debt via a payment plan or a lump sum payment prior to lawsuit. You may be thinking that it’s not possible to come up with a lump sum payment to settle that debt. That’s completely understandable.

We work with Portfolio Recovery to negotiate flexible payment arrangements that work for both the consumer’s finances and for Portfolio Recovery. You should be able to do the same. You also may be able to avoid a future lawsuit if you are able to get a structured settlement plan in place with them today. Feel free to contact us directly with any questions for how this may work your your budget.

I do not believe I can do this on my own. Can you help?

Absolutely, we are experts here to help. Ascend is in the business of helping people resolve his/her debts through payment plans and one-time payments. Our conversations and emails are always free, and we will never move forward to offer our services unless we  believe it is best for your situation. Feel free to comment below with your questions.

I have absolutely no way to resolve any of my debt. What can I do?

There’s a few things you can do when there’s absolutely no way that you can resolve any of your debt. First, I would recommend to speak with them and be completely open with your financial situation. You can provide bank statements and/or pay stubs along with an overview of your income and expenses.

There are numerous alternatives, but the most common when there’s absolutely no way to resolve your debt is bankruptcy. We built a Bankruptcy Calculator to help compare your options and your costs. There is also an option to DIY a Chapter 7 Bankruptcy, so comment below if you’d like information about that option.

Portfolio Recovery refuses to give me anything in writing. Is this normal?

We do not know why, but Portfolio Recovery is notorious for not wishing to provide settlement documentation in writing. This is a common practice amongst most creditors, so we do not know it has taken this stance. There are three common ways to deal with this:

  1. Attempt to find the collector’s email information, and send information via email
  2. Record the calls that you have with Portfolio Recovery. Please note that you must state that the call is recorded.
  3. Send the information via physical mail.

I have not personally seen Portfolio Recovery not follow through on the settlement, but I am not sure everyone can say that.

Will Portfolio Recovery delete paid debts from my credit report?

Until recently (potentially the last 3-6 months), Portfolio Recovery has not been in the habit of doing what we refer to as a “Pay to Delete”. That said, we have seen that this has changed and has even been added to Portfolio Recovery’s Frequently Asked Questions. Here’s the summary of the change:

  • Once an account is considered paid in full for less than full balance or paid in full, Portfolio Recovery will request the reporting agencies to delete the tradeline related to your account within 30 days of your final payment.
  • It appears that there may be a time delay given the different credit reporting periods.

We definitely appreciate Portfolio Recovery’s recent more pro-consumer stance on credit reporting, and we hope you appreciate it as well. Drop me a note if you have any questions.

What should you do?

I’d love to hear from you in the comment section below. Each situation is completely different, so feel free to comment below or write me with all of your questions, and I will address them one by one. Thanks!

Post Author: Ben

Co-Founder and CEO of Ascend, a platform to help people experience debt and financial freedom. I am a writer on the Ascend blog where I share in-depth articles, such as dealing with Midland and Portfolio Recovery. Commonly asked topics include: Debt Settlement, Chapter 7, and Chapter 13. In my free time, I like to go on adventures with my wife and two young daughters.

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