Rockwell Legal Group Phone Number and Cancellation Information
The phone number involved in our original Rockwell Legal Group call experience was 844-292-4759. During that call, I remained on hold for approximately 14 to 15 minutes and eventually heard that I was number 51 in line.
I ended the call without reaching a representative. This article explains what happened during that call, what a representative at Level One Law later told me, and what consumers may want to document if they are trying to cancel a debt-relief program or recover money remaining in a dedicated account.
Trying to Contact Rockwell Legal Group
The telephone number involved in the call described in this article was 844-292-4759. I was unable to reach a representative during that attempt.
If you are a current client, the most reliable contact instructions should be contained in your signed agreement, account statements, emails or prior written correspondence. Those records may also identify a separate financial institution or payment administrator responsible for money held in a dedicated account.
Before contacting the company, gather:
- Your client or account number
- Your signed service agreement
- Your dedicated-account agreement
- Recent bank and account statements
- Records of prior calls or messages
- The specific action you are requesting
- Any upcoming withdrawal date
- Any pending creditor deadline
My Experience Calling Rockwell Legal Group
I waited approximately 14 to 15 minutes.
I called Rockwell Legal Group using the number referenced above. I was placed on hold and did not immediately realize that the automated system was announcing my position in line before restarting the hold music.
After approximately 14 to 15 minutes, I heard that I was number 51 in line. At that point, I decided not to continue waiting.
This was one individual call and should not be treated as evidence of the company’s normal or average response time. It does show why consumers with urgent cancellation, withdrawal or refund concerns should document their calls and use written communication when possible.
What to Do If You Cannot Reach a Representative
- Document the call.
Save the date, time, number called, duration and any queue position or automated message you heard. - Review your account documents.
Check your agreement, statements and prior correspondence for another approved email address, telephone number or mailing address. - Send a written request.
Clearly state the action you want taken and ask for written confirmation. - Contact the account administrator when appropriate.
If your concern involves settlement funds or scheduled deposits, identify the financial institution or payment processor listed on your account documents. - Preserve proof of delivery.
Save copies of emails and use a trackable mailing method for important cancellation or refund requests.
What Happened When I Called Level One Law?
After I was unable to reach Rockwell Legal Group, I called Level One Law . Level One Law was also associated in government filings with the broader Strategic Financial Solutions debt-relief operation.
The Level One Law phone number was easier to reach during my call. I spoke with a representative after waiting approximately five minutes.
What the Representative Said About the CFPB Case
I asked the Level One Law representative about the CFPB enforcement action involving Strategic Financial Solutions and associated companies .
The representative told me that the matter had been resolved. He said the company had clarified that it was a debt consolidation company rather than a debt collector and was therefore able to continue conducting business as usual.
I told the representative that the explanation did not match my reading of the complaint. He responded that this was what the company had instructed him to say.
How to Interpret That Conversation
This section reports what one representative said during one telephone call. It does not independently establish that the government case had been resolved or that the representative’s description accurately summarized the allegations.
Statements about pending or resolved litigation should be verified using official court orders, government enforcement pages and filed settlement documents.
What I Learned About Cancellation
The representative said accounts could be canceled by phone.
I asked the Level One Law representative how a customer could cancel services. He told me that he had the authority to cancel a customer’s account over the phone and that the customer only needed to call Level One Law directly.
He also stated that money remaining in the customer’s escrow or dedicated account would be refunded.
However, he did not explain exactly how the refund would be processed, how long it would take or whether earned fees or pending creditor payments would be deducted first.
Steps to Take When Requesting Cancellation
- Review your agreement.
Locate the cancellation, termination, dedicated-account and refund provisions. - Request cancellation.
Use the contact method stated in your agreement and ask whether the representative can process the cancellation immediately. - Send written notice.
Email or mail a dated cancellation notice using the addresses listed in your account documents. - Request an itemized statement.
Ask for all deposits, creditor payments, earned fees, unearned fees and the current dedicated-account balance. - Confirm future withdrawals.
Ask whether any scheduled account withdrawals or creditor payments are still pending. - Request a refund timeline.
Ask how much will be returned, when it will be sent and whether any deductions will be made.
Questions to Ask During a Cancellation Request
- Can my account be canceled today?
- What is my cancellation confirmation number?
- Will I receive written confirmation?
- How much is in my dedicated account?
- Which fees have already been earned?
- Which fees remain unearned?
- Are creditor payments currently pending?
- Will pending payments continue?
- How much money will be refunded?
- When will the refund be issued?
- How will the refund be delivered?
- Which creditors remain unresolved?
Sample Cancellation Notice
Subject: Request to Cancel Debt-Relief Services
I am requesting cancellation of my debt-relief services effective immediately. Please stop future program withdrawals and confirm my cancellation in writing.
Please provide an itemized statement identifying:
- All deposits made into my dedicated account;
- All payments made to creditors;
- All fees earned or withdrawn;
- Any settlements or payments that remain pending;
- The current balance in my dedicated account;
- The amount that will be refunded; and
- The expected date and method of the refund.
Please also identify every enrolled creditor that remains unresolved and any action I need to take regarding a pending settlement.
Canceling the Program Does Not Cancel the Debt
Ending a debt-relief service does not eliminate the balances owed to creditors. Determine which accounts have been settled, which remain delinquent and whether any creditor lawsuit or settlement deadline is pending.
What Happens to Money in a Dedicated Account?
Debt-relief programs commonly use a dedicated account into which the consumer deposits money for future settlements and permitted fees. The account may be administered by a financial institution or payment processor that is legally separate from the debt-relief company or law firm.
For covered debt-relief programs subject to the Federal Trade Commission’s Telemarketing Sales Rule, a qualifying dedicated account generally must be structured so that:
- The account is held at an insured financial institution;
- The consumer owns the funds and any accrued interest;
- The consumer can withdraw from the service without a penalty;
- Remaining savings and unearned provider fees are returned within seven business days; and
- The provider does not improperly own or control the account.
Review the FTC’s Debt Relief Services and Telemarketing Sales Rule guide .
How Was Rockwell Legal Group Connected to the CFPB Lawsuit?
In January 2024, the Consumer Financial Protection Bureau and several state attorneys general filed an enforcement action against Strategic Financial Solutions and numerous related companies and law firms.
The government alleged that the defendants operated an interconnected debt-relief enterprise, made misleading representations to consumers and collected fees in violation of consumer-protection laws.
These are allegations made in government complaints. They should not be described as conclusively proven except to the extent established by a subsequent judgment, settlement, admission or court order.
Review the official CFPB enforcement page , the CFPB first amended complaint and the New York Attorney General’s complaint and supporting memorandum .
Verify Claims That the Case Was Resolved
A customer-service representative’s statement that a lawsuit has been resolved may not provide enough information to understand what happened. Ask for the specific dismissal, judgment, settlement or court order and compare the explanation with the official government case page.
Where Can You Report an Unresolved Problem?
Consumer Financial Protection Bureau
The CFPB accepts complaints involving debt relief, debt collection, credit reporting and other consumer-financial products and services.
Federal Trade Commission
Consumers can report suspected deceptive business practices, unauthorized charges and possible advance-fee violations.
State Attorney General
State attorneys general investigate consumer complaints and may enforce state-specific debt-relief and consumer-protection laws.
Attorney Disciplinary Authority
If an agreement identifies a law firm or attorney, the applicable state disciplinary agency may accept complaints concerning legal services or attorney conduct.
Documents to Preserve
- Your signed client agreement
- Your dedicated-account agreement
- Bank and account statements
- Records of fees and withdrawals
- Emails and text messages
- Call logs and voicemail messages
- Creditor letters or lawsuits
- Your cancellation request
- Proof of delivery
- Any company response
Frequently Asked Questions
What phone number was used to call Rockwell Legal Group?
The number involved in the call described in this article was 844-292-4759. Ascend has not independently confirmed that this remains the company’s current customer-service number.
How long did the Rockwell Legal Group call take?
During the call described in this article, I remained on hold for approximately 14 to 15 minutes and heard that I was number 51 in line. I ended the call without reaching a representative.
Was Level One Law easier to reach?
During the call described here, a Level One Law representative answered after approximately five minutes. These individual calls do not establish either company’s normal response time.
What did Level One Law say about the CFPB lawsuit?
The representative stated that the matter had been resolved and said the company had clarified that it was a debt consolidation company rather than a debt collector. When I questioned that explanation, he said it was what he had been instructed to tell callers.
Can Rockwell Legal Group be canceled by phone?
I was unable to confirm Rockwell’s procedure. A Level One Law representative stated that he could process cancellations over the phone, but Rockwell may use a different process. Consumers should follow the written cancellation terms in their own agreements.
Will money in a dedicated account be refunded?
A Level One Law representative stated that remaining dedicated-account funds would be refunded after cancellation, but he did not explain the timing or process. Consumers should request an itemized account statement and a written refund timeline.
How quickly should remaining funds be returned?
For qualifying dedicated accounts subject to the FTC’s debt-relief rules, remaining savings and unearned fees generally must be returned within seven business days after withdrawal from the service. Contract and state-law considerations may also apply.
Does canceling a debt-relief program cancel the debts?
No. Canceling the service does not cancel the underlying debt. Consumers should determine which creditors were paid, which settlements remain pending and which accounts are unresolved.
Was Rockwell Legal Group connected to the CFPB case?
Yes. Government filings associated Hodyno & Associates, PLLC, doing business as Rockwell Legal Group, with Rockwell Client Services and the broader Strategic Financial Solutions operation.
Having Trouble With a Debt-Relief Program?
Preserve your agreement, account statements, call records and written correspondence. If you are considering cancellation, request a complete accounting of your deposits, fees, creditor payments and remaining dedicated-account funds.
You may also want to compare the program with nonprofit credit counseling, direct creditor negotiation, Chapter 7 bankruptcy and Chapter 13 bankruptcy before deciding what to do next.
Phone numbers, wait times, litigation status and account procedures can change. This article reports individual call experiences and provides general educational information. Verify all instructions against current account documents and official government sources.
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